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Legal
Under the UK GDPR and EU GDPR, you have several rights regarding your personal data. We are committed to upholding these rights and responding to requests within 30 days.
You have the right to request a copy of the personal data we hold about you, information about how we use it, and who we share it with.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
You can request that we delete your personal data ("right to be forgotten") in certain circumstances, such as when it is no longer necessary for the purposes it was collected.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another controller.
You can object to our processing of your personal data for direct marketing purposes, or where we are relying on legitimate interests as the legal basis.
In certain circumstances, you can request that we restrict the processing of your personal data (e.g. while you contest its accuracy).
Email us at [email protected] with the subject line matching your request type (e.g. "Data Access Request").
Include your full name and the email address associated with your AIQorex account so we can verify your identity.
Describe your request clearly. We may ask for additional information to confirm your identity before processing.
We will acknowledge your request within 5 business days and respond fully within 30 days (extendable to 3 months for complex requests).
| Data Type | Legal Basis | Retention |
|---|---|---|
| Account / Profile Data | Contract performance | Duration of account + 2 years |
| Purchase / Payment Data | Contract + Legal obligation | 7 years (tax/audit) |
| Analytics Events | Consent | 26 months |
| Marketing Emails | Consent | Until unsubscribe |
| Contact Inquiries | Legitimate interest / Contract | 3 years |
| Support Messages | Contract / Legitimate interest | 2 years |
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO). In the EU, please contact your local Data Protection Authority.
Also see our Privacy Policy and Cookie Policy.