Question 1

Do you offer a refund or cancellation policy?

Accepted Answer

All marketplace purchases include a 14-day refund window — no questions asked. Maintenance SLA plans can be cancelled any time with no lock-in contract; you retain access until the end of the billing period.

Question 2

What exactly counts as an 'automation workflow'?

Accepted Answer

An automation workflow is a single n8n process from trigger to final action. For example, 'When a new lead arrives via email, research them using an AI agent, and add them to the CRM' is one workflow, regardless of how many steps it contains.

Question 3

How do you count 'tasks per month'?

Accepted Answer

A task is generally a single intelligent action performed by an AI agent, or a single successful workflow execution. API calls, agent reasoning steps, and basic data routing are all bundled into a single task metric to keep pricing predictable.

Question 4

Can I increase my limits without upgrading my entire plan?

Accepted Answer

Yes, you can purchase add-on packs for tasks or additional agents for any subscription tier. Please contact support to set this up.

Question 5

Do the consulting engagements include platform software?

Accepted Answer

The 'AI Strategy Sprint' and 'Transformation Programme' include setup and configuration of your AI agents. The software platform subscription itself (running the agents) is billed separately at whichever tier is appropriate for your scale.

Question 6

Do you offer custom SLA options for Enterprise?

Accepted Answer

Yes, our Enterprise tier includes negotiated SLAs, which can cover uptime guarantees (above 99.9%), support response times, custom compliance auditing (e.g. EU AI Act), and specific regional data residency.

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